Last Updated: October 2025
Jemex Services Ltd (“Jemex”, “we”, “our”, or “us”) operates the Jemex Real Estate Portal (the “Website”) available at https://jemexservices.com. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with the laws of the Republic of Uganda, including the Data Protection and Privacy Act, 2019.
By accessing or using our website and related services, you agree to the terms of this Privacy Policy. If you do not agree, you should discontinue use of our website immediately.
1. Who We Are
Company Name: Jemex Services Ltd
Website: https://jemexservices.com
Registered Office: Kampala, Uganda
Contact Email: jmx@jemexservices.com
Jemex Services Ltd operates as a real estate services company providing property listings, marketing, and related digital tools for agents, developers, landlords, buyers, and tenants.
2. What Personal Data We Collect
We collect data that helps us deliver and improve our services, prevent misuse, and comply with applicable laws.
a) Information You Provide Directly:
- Account registration details (name, email address, phone number, password)
- Property listing information (photos, descriptions, location, and contact details)
- Inquiries and messages sent through the website
- Feedback, reviews, or comments you post
b) Automatically Collected Information:
- IP address, browser type, operating system, and device identifiers
- Date, time, and pages visited
- Cookies and similar tracking technologies for site analytics and session management
c) Media Uploads:
Users are advised not to upload images containing embedded location data (EXIF GPS). Visitors to the website can download and extract location data from uploaded images. Jemex disclaims all responsibility for location data exposure caused by such uploads.
d) Cookies:
Cookies help us improve user experience and track website performance.
- Comment cookies save your name, email, and website for convenience.
- Login cookies last two days; display preference cookies last one year.
- Cookies used for analytics are anonymous and help us monitor site usage patterns.
You may disable cookies in your browser settings, but certain features of the website may not function properly without them.
3. How We Use Your Personal Data
Your data is used to:
- Enable you to list, search, or inquire about properties.
- Respond to your requests or customer support queries.
- Improve our website’s functionality, security, and performance.
- Detect spam, fraudulent listings, or unauthorized access.
- Communicate updates, offers, or changes to our services.
We will not use your data for any purpose incompatible with the above without your consent.
4. Data Sharing and Disclosure
Jemex does not sell or rent your personal data. However, limited information may be shared under the following conditions:
- Service Providers: To trusted vendors providing web hosting, analytics, or spam detection. These providers are required to maintain confidentiality and data protection standards.
- Legal Requirements: When disclosure is necessary to comply with Ugandan laws, regulations, or court orders.
- Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred as part of the business assets.
Jemex assumes no liability for any unauthorized access, disclosure, or misuse of personal data resulting from third-party actions, hosting providers, or user negligence (such as password sharing).
5. Data Retention
We retain your personal data only for as long as necessary for business, legal, or regulatory purposes.
- Comments and metadata are stored indefinitely for moderation and community integrity.
- Registered users can view, edit, or delete their personal information at any time, except their username.
- Administrative, accounting, and legal records may be retained as required by the Uganda Registration Services Bureau (URSB) or Uganda Revenue Authority (URA).
6. Your Rights
In accordance with the Data Protection and Privacy Act, 2019, you have the right to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent where processing is based on consent.
- Object to processing that causes unwarranted harm or distress.
- Lodge a complaint with the National Personal Data Protection Office (NPDPO).
All requests should be submitted in writing to: jmx@jemexservices.com. Jemex will respond within the legally prescribed timelines.
7. International Data Transfers
Your data may be stored or processed on servers located outside Uganda, in jurisdictions that provide adequate data protection safeguards. By using our website, you consent to the transfer of your data outside Uganda under such safeguards. Jemex shall not be liable for breaches or losses resulting from third-party hosting providers outside its control.
8. Data Security
We employ reasonable technical and organizational measures to protect your information, including:
- SSL encryption for data transmission.
- Restricted administrative access to sensitive information.
- Routine security audits and monitoring.
However, no online platform is completely secure. Jemex disclaims all liability for unauthorized access, alteration, disclosure, or destruction of data arising from hacking, malware, user negligence, or third-party system failures.
9. Children’s Privacy
Our website is intended for use by persons aged 18 years and above. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a child, please contact us for prompt deletion.
10. Links to Third-Party Websites
Our website may contain links or embedded content (such as videos or maps) from other websites. Jemex has no control over and assumes no responsibility for the content, privacy policies, or practices of these third-party sites.
11. Limitation of Liability
By using this website, you agree that Jemex Services Ltd, its directors, agents, or employees shall not be held liable for:
- Any loss or damage arising from use of or reliance on the website or its content.
- Unauthorized access to or alteration of your personal information.
- Data loss, service interruptions, or transmission errors beyond Jemex’s reasonable control.
Your continued use of the website constitutes your acknowledgment and acceptance of these limitations.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page with an updated “Last Updated” date. Continued use of the website after any changes signifies your acceptance of the revised policy.
13. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Jemex Services Ltd
Kampala, Uganda
Email: jmx@jemexservices.com
Disclaimer: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Users are encouraged to consult the Data Protection and Privacy Act, 2019 and seek independent legal counsel for specific concerns.